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Pack and Kin Studio
For corporate mailrooms Free plan, no card required

Every parcel logged.
Every hand-off on record.

Log what arrives at the dock, tell the recipient it is here, and hand it over with a signature — at the window or at their desk on a delivery route. Charge it back to the department and reconcile the postage, in the same system.

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Chain of custody on every parcel Department chargebacks Unlimited staff logins

An illustration of the delivery route runner. Names are examples.

Built for the in-house mailroom

Know where every parcel is, and who has it

For offices, campuses and hospitals that receive for hundreds of people — and get asked where a parcel went.

Receive in batches

Scan the morning’s delivery in one session, from any carrier, then send every recipient their notice at once.

Proof at every hand-off

Capture a signature when a parcel is released, or record why there is none. Either way it lands on the parcel’s custody log.

Costs where they belong

Charge parcels and postage back to departments, and check the carrier’s statement against your own postage ledger.

Receiving

From the dock to the shelf, logged

Scan each parcel as it comes in — a connected scanner fills the tracking number for you — and note the recipient or department and the shelf it goes on. Anything that does not match a recipient is flagged before you send the notices, not after. Each notice carries a link where the recipient can see where their parcel is.

  • Batch intake with a scanner
  • Recipient, department and shelf on every parcel
  • Arrival notices with a tracking link
  • A chain-of-custody log on every parcel

Delivery

At the window, or at their desk

Release a parcel at the window with the recipient’s signature. Or build a delivery route from everything still waiting, grouped by shelf, and run it from a phone: each stop takes a signature, or a note such as “left with reception”. A route delivery writes the same custody record as a hand-off at the window.

  • Signature capture at release
  • A typed reason when there is no signature
  • Delivery routes built from parcels waiting
  • A mobile route runner with per-stop signatures

Departments & postage

Charge it back, and check the bill

Set up each department as a cost center with a monthly budget and a manager. Your team records handling, postage, shipping and storage charges against it, and closing the month sends the manager a statement. Keep a postage ledger, then import the carrier’s statement and reconcile it line by line: what matches, what is missing, what differs, and anything billed twice.

  • Departments with budgets and managers
  • Charges posted to the general ledger
  • Monthly statements to each manager
  • Postage ledger and carrier statement reconciliation

On the free plan

The mailroom, without the retail counter

A mailroom account is set up for receiving, logging and routing, with the retail register left out of the way. Outbound shipping and the books come with it.

Inbound

  • Parcel receiving & batch intake
  • Arrival notices
  • Recipient tracking links
  • Signature or reason at release
  • Delivery routes
  • Data retention settings

Outbound

  • USPS, UPS & FedEx rating
  • Label printing & voids
  • Insurance and claims
  • Return labels
  • Pickups & manifests

Cost control

  • Departments & budgets
  • Chargebacks & monthly statements
  • Postage ledger
  • Carrier statement reconciliation
  • Accounting & general ledger
  • Unlimited staff logins

Questions

What mailroom managers ask first

We are not a retail store. Is this for us?
Yes. A mailroom account is set up for receiving, logging and routing inbound mail and parcels for a building or campus, with the retail counter left out of the way.
Can recipients see where their parcel is?
Each arrival notice carries a link to that parcel’s status and its chain of custody, along with the recipient’s other parcels that were waiting when the notice went out.
How are departments charged?
Your team records each charge — handling, postage, shipping or storage — against a department, and each one posts to your general ledger. Closing the month bundles a department’s open charges into a statement and emails it to that department’s manager.
How do I pay for shipping labels?
From a prepaid wallet on your account. Pack and Kin Studio fronts each label at purchase and takes it from that balance, which also means a label cannot be bought against an empty wallet. Funding it is the one setup step between your first sign-in and your first label.
Which carriers can I ship with?
USPS, UPS and FedEx: rating, label purchase, voids, return labels and claims on all three. We would rather name three carriers that work than a longer list that does not.
Is it really free?
The plan is. You pay for the labels you buy, any add-on pack you deliberately switch on, storage beyond the free 1 GB, and a fee when you top up your shipping wallet, shown before you confirm it. There is no card to enter to apply, and nothing expires.
How do I get started?
Request a mailroom invite. Our team reviews every application, sets the mailroom up with you, and emails your sign-in.

Tell us about your mailroom

Request an invite. We set the mailroom up with you and email your sign-in. No card, no contract.

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